Building an effective technology support team relies on several areas of consideration. Documentation allows for ease and timely transitions and solutions for technology support teams. Communication skills provide employees with the ability to deal with conflicts and communicate with customers and other employees of the business. Role clarification helps team members work effectually in a fast paced and often stressful work environment. Understanding the members of the technology team includes recognizing their strong points and weaknesses while also distinguishing their goals and what drives them. Building relations with other departments allows technology teams to increase productivity by working together with other departments in the business. These factors help to build an effective and proficient technology support team.
Documentation seems like an unimportant part of technology support teams to the untrained eye, but the necessity of documentation helps a company perform at its optimum ability. Documenting how to handle situations and conflicts allows technology support teams to handle situations routinely and quickly (Kearns, 2009). This helps when building a technology support team because it provides them with background information and standards for procedures; it also saves time and money.
Communication represents a large part of the technology support team's job. The ability to communicate allows technology support teams to work efficiently. Technology support teams communicate with customers and other employees everyday, and the team members must possess these communication skills if they expect to succeed. Communication skills provide a technology support team with the ability to complete the necessary task of coordinating, helping, and dealing with people inside and outside of their team (Kearns, 2009).
Role clarification provides team members with an understanding of their job duties and responsibilities. Role clarification helps determine a leader as well as the specific areas of interest for each member of the team (Arellano, 2008). It increase efficiency and allows members to dedicate their time where they may have the strongest impact. This helps build an effective technology support team because it provides team members with direction, focus, and value of their personal abilities and skills.
Understanding team members helps create productivity and a successful technology support team. When building an effective team, the strengths, weaknesses, and goals of the team members play a large role in its ability to function productively. Choosing members that provide you with a variety of strengths that apply to the team's goals provides successful results. Understanding the goals of the members of the team allows for creation of incentives which also increase productivity. Understanding the team members lets the building of an effective technology support team occur. Establishing relationships, with other areas of the business, increases chances for success of any team. A strong technology team requires familiarity with other areas of the business because the team works so closely with the entire company. Establishing these relationships allows a technology support team to work effectively because they can draw on the resources of other areas of the company to complete their tasks (Arellano, 2008). Often the technology support team solves problems that occur inside a business, and having these relationships makes it easier to communicate and work with other teams.
Reference:
Arellano, N. E. (2008). Eight strategies to build a strong tech support team. IT Business - News, Articles, Info + Strategies for Business Managers and Information Technology Professionals in Canada - Computer Products - Technology Consulting. Retrieved March 20, 2011, from http://www.itbusiness.ca/it/client/en/home/News.asp?id=47948
